Acceptance of Terms
By using the website www.zavaii.com (hereinafter “Site”), managed by ZAVAII srl (hereinafter “we” or “our”), you agree to be bound by these Terms and Conditions (hereinafter “Terms”). If you do not agree to these Terms, please do not use the Site.
Changes to the Terms
We reserve the right to modify these Terms at any time. Changes will be effective upon their publication on the Site. Continued use of the Site after changes are published implies acceptance of the new Terms.
Use of the Site
a. Content: The contents of the Site are protected by copyright and may not be used without our permission. b. Conduct: You agree not to use the Site for illegal or unauthorized purposes. c. Account: You are responsible for maintaining the confidentiality of your account credentials and all activities that occur under your account.
Products and Services
Some products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or replacement only according to our Return Policy.
We strive to display the colors and images of our products as accurately as possible, but we cannot guarantee that the display on your monitor is accurate.
We reserve the right to limit sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We also reserve the right to limit the quantities of any product or service we offer. Product descriptions or prices are subject to change at any time without notice, at our sole discretion. We may suspend any product at any time. Product or service offers on this site are void where prohibited.
We do not guarantee that the quality of any product, service, information, or other material purchased or obtained by you will meet your expectations, nor that any errors in the Service will be corrected.
Shipping
We ship to the following countries with the respective costs:
- Italy: €4.90 (3-5 business days)
- EURO 1 (Austria, Germany): €7.99 (3-5 business days)
- EURO 2 (Belgium, France, Luxembourg, Netherlands, Poland, Czech Rep., Spain): €9.99 (3-5 business days)
- EURO 3 (Denmark, Portugal, Slovakia, Hungary): €11.99 (3-5 business days)
Return Policy
We are here to ensure your satisfaction. You can return your Zavaii surfboard lock within 30 days of purchase, following the conditions below:
- The product must be returned in the same condition as received.
- It must not have been used.
- It must be in the original packaging with all labels and accessories included.
Return Procedure
- Contact Us: Email us at info@zavaii.com or use our online contact form, indicating the order number and reason for the return.
- Return Instructions: You will receive an email with detailed instructions on how to proceed with the return.
- Return Shipping: Ship the product following the instructions received.
We recommend using a traceable shipping service to ensure the package reaches its destination. - Return Inspection: Once we receive the product, we will inspect it to ensure the return conditions are met.
- Refund: After the inspection, we will process the refund to the original payment method within 7-10 business days. You will receive a confirmation email once the refund is completed.
Damaged or Defective Products
If you received a damaged or defective product, please contact us immediately. You may need to provide photos or other proof of the damage or defect.
Shipping Costs
The return shipping costs are the responsibility of the customer, unless the product is defective or does not match the description. In this case, we will cover the shipping costs.
Payment Methods
We accept the following payment methods:
● Credit/Debit Cards
We reserve the right to refuse any order you place with us. At our sole discretion, we may limit or cancel the quantities purchased per person, per family, or per order. These restrictions may include orders placed by or through the same customer account, the same credit card, and/or orders using the same billing or shipping address. If we make changes or cancel an order, we will attempt to notify you by contacting you at the email address or phone number provided at the time of the order. We reserve the right to limit or prohibit orders that, in our sole discretion, appear to be placed by resellers, distributors, or dealers.
You agree to provide current, complete, and accurate information for all purchases made on our site. You agree to promptly update your account and other information, including email address, credit card numbers, and expiration dates, so we can complete transactions and contact you if necessary.
For more details, please refer to our Return Policy.
Limitation of Liability
We are not responsible for any direct, indirect, incidental, consequential, or special damages arising from the use of the Site or the purchase of products through the Site.
Privacy
Your privacy is important to us. We retain sales data for 1 year for marketing investigation purposes. Please refer to our [Privacy Policy](insert link) for information on how we collect, use, and protect your personal information.
Our Service may include content, products, or services from third parties.
Links to third-party websites on our site may lead you to sites that are not affiliated with us. We are not responsible for the content, accuracy, or any other aspect of third-party materials or websites. We are not responsible for any damages or losses related to the purchase or use of goods, services, resources, content, or other transactions conducted with third-party websites. Please review the third parties’ policies and practices carefully and ensure that you understand them before proceeding with any transaction. Claims, requests, concerns, or questions regarding third-party products should be directed to the third party.
Product Warranty
For new goods, the statutory warranty period is two years, starting from the delivery of the goods. It covers only defects that existed at the time of delivery, i.e., inherent defects that manifest within 24 months after delivery, while excluding defects that occurred afterwards (e.g., due to use, poor maintenance, replacement with non-original parts, etc.). For used goods, the seller and the buyer may agree on a shorter responsibility period, but in any case, not less than one year.
Applicable Law
These Terms are governed by and construed in accordance with Italian laws. Any dispute arising from or related to these Terms shall be resolved exclusively in the courts of Bologna, Italy.
Contact Us
If you have any questions or concerns regarding these Terms, please contact us at:
● Email: info@zavaii.com